Privacy
Privacy Policy
Plain terms about the details you share with us through this site, and what we do with them.
What this policy covers
This policy covers this website: the pages describing Marketing Director Pro and the forms on them. It does not replace the terms of your subscription, which live inside the members area.
What we collect
When you book a demo we collect your name, business name, email address, phone number, what you tell us you want to fix, and, if you provide them, a preferred day and time.
When you open a support ticket we collect your name, email address, the topic you choose and your message.
When you visit the site our hosting and security providers record standard technical information — the page requested, the time, and the browser and IP address making the request — so pages load and abuse can be detected.
Why we use it
To reply to you, to arrange and hold a demo, to investigate and fix what you report in a support ticket, and to keep the site working and secure.
We do not sell your details, and we do not add you to a marketing list because you asked a support question.
Who sees it
Our own team sees demo requests and support tickets. Providers that run infrastructure for us — hosting, email delivery and storage — process that data on our behalf and only to provide those services.
We may disclose information if the law requires it, or to protect the rights and safety of the people who use the site.
How long we keep it
Demo requests and support tickets are kept while we are helping you and for a reasonable period afterwards so we can pick up an earlier conversation. Ask us and we will delete them sooner.
Cookies and tracking
This website does not use advertising cookies or third-party advertising trackers. Any cookie or local storage used is there to make the site function, such as remembering a form state while you type.
Your choices
Write to us through the support page to ask what we hold about you, to correct it, or to have it deleted. We will confirm what we did. If you have asked us not to contact you again, we keep only what we need to honour that.
Changes to this policy
If the way we handle information changes, we will update this page and change the date below. Material changes affecting people we are already in contact with will be sent to the email address we hold for them.
Questions about this policy can go through the support page, and we will reply by email.